1. Introduction

At Fusion Xcel ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, tracking services, or any related platforms.

2. Information We Collect

• Personal Information: Name, email, phone number, shipping address (when you create an account or track a package).
• Shipment Data: Tracking numbers, sender/recipient details, package contents (if declared), origin & destination.
• Technical Data: IP address, browser type, device information, and pages visited.
• Cookies & Analytics: We use cookies and similar technologies (Google Analytics, etc.) to improve user experience and analyze traffic.

3. How We Use Your Information

• Provide real-time shipment tracking and notifications
• Send delivery updates via email or SMS (only if you opt-in)
• Improve our services and website performance
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

5. Sharing Your Information

We do not sell your personal data. We may share information with:

• Trusted courier partners (only necessary shipment details)
• Law enforcement (when legally required)
• Service providers (hosting, analytics, email delivery)

6. Data Security & Retention

We use industry-standard encryption (SSL/TLS) and secure servers. Personal data is retained only as long as necessary for service delivery or legal requirements (typically up to 7 years for shipping records).

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Opt-out of marketing communications
• Request data portability
• Withdraw consent at any time

Contact us at: support@fxlogis.com